CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: shopimaithili@outlook.com
or fill in our contact form:
FAQ
01
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order gets delayed. We will send you an Email/SMS informing you about the delay along with the new expected delivery date.
03
If I receive a physically damaged product, can I get it replaced?
A Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:On delivery, check if the product ispacked properly, is factory sealed and there is no physical damage to the carton.If you are concerned, don't open the product yourself. Call the shopiMaithili customer care for further assistance.
05
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You can also choose to apply for a refund.
07
What is the difference between shipping and delivery?
A Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 13 days depending on the address specified for the order.
02
What should I do if I find my package opened or tampered with upon delivery?
A shopiMaithili believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern to us by mail or call. We will look at it immediately and get back to you.
04
I have placed my order. What next?
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via Email/SMS.
06
Do I have to pay any shipping and delivery charges?
A Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on shopiMaithili, the shipping and delivery is provided free of cost.
08
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tiedup with a number of trustworthy delivery partners.Once your order is dispatched, you will be informed about the shipping details via Email/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.